Return Policy

Due to the intimate nature of the products sold on this website, and in order to ensure that all of our customers receive only new, unopened items, LUVOQA does not accept returns for reasons of dissatisfaction or ordinary wear and tear. We implement this measure as a part of our overall commitment to safety.

In keeping with industry best practices of health and hygiene, once an order has shipped from one of our warehouses the items contained therein cannot be resold or handled, regardless of whether or not upon receipt the items are opened.

The large majority of the brands that we carry offer warranties on their products. In the unusual event that an item has a manufacturing defect, please first contact the manufacturer itself to make a warranty claim and seek an exchange. If you need assistance obtaining a manufacturer's contact information, please email us at customerservice@luvoqa.com.

If an item has a manufacturing defect and the manufacturer does not offer a warranty on the item, you may request a return authorization in order to obtain a same replacement item or equivalent store credit. We are unable to issue refunds. LUVOQA will not accept items returned without a return authorization—please do not attempt to return an item without making a request for and obtaining a return authorization.

In order to qualify for an exchange or store credit, you must meet the below 4 return conditions and procedures.

Return conditions and procedures

  1. Manufacturer must not offer a warranty on the item
  2. Customer reports manufacturing defect within 30 days of shipping date
  3. Customer requests and obtains a return authorization from LUVOQA
  4. Item is returned unused and in original packaging

 

Products ineligible for exchange

  • Lubricants/moisturizers
  • Oils
  • Cleaning solutions
  • Condoms
  • Wearables (e.g., masks, pasties, and restraints)

 

In order to request a return authorization, please email us at exchange@luvoqa.com.