Privacy & Shipping Policy
LUVOQA has as a top priority the privacy and discretion of our customers.
SECURE CUSTOMER DATA
All payment data submitted during checkout is encrypted and secure—LUVOQA is PCI-DSS (Payment Card Industry Data Security Standard) compliant and SSL enabled.
As is necessary to process and ship orders, we collect and store the contact data submitted by our customers during checkout. We store contact data in multiple Tier III data centers across the United States. We do not store payment data. We never sell information about our customers or their orders to any third party.
Your card statement will not show LUVOQA or products purchased. Instead, charges will appear on your statement under the name of our parent company, "NUBAIRE & CO".
LUVOQA only sends emails to prompt order completion, confirm orders, notify customers about backorders, confirm shipping, and request service reviews. We never automatically opt in customers to any mailing list for marketing or promotional purposes.
LUVOQA offers free, discreet ground shipping on all orders. We currently ship within the US only.
In order to ensure the discretion of our customers, products ship in plain, unmarked boxes listing "Shipping Department" or "ETC" as the sender, and not LUVOQA. Please note that LUVOQA is not responsible for replacing stolen packages if USPS/FedEx/UPS indicate that the package was delivered to the intended address. It is also the customer's responsibility to provide the correct shipping address as LUVOQA is not responsible for providing free replacements due to customer error.
Orders process within 24 business hours and ship shortly thereafter. Orders are typically delivered to customers within 2-7 days, depending on the chosen shipping method. Please note that orders shipping to Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands will require more time for delivery.