Privacy & Shipping Policy
LUVOQA has as a top priority the privacy and discretion of our customers.
All contact and payment information entered during the checkout process is completely secure—LUVOQA is PCI compliant and SSL enabled.
As is necessary to process and ship orders, we collect and store the contact information provided by our customers during the checkout process. We do not store payment information. We never sell information about our customers, or their orders, to any third party.
Your credit card statement will not show LUVOQA or products purchased. Instead, charges will appear on your statement under the name of our parent company, "NUBAIRE & CO".
LUVOQA only sends emails to prompt order completion, confirm orders, notify customers about backorders, confirm shipping, and request service reviews. We never automatically opt in customers to any mailing list for marketing or promotional purposes.
LUVOQA offers free, discreet ground shipping on all orders.
In order to ensure the discretion of our customers, products ship in plain, unmarked boxes listing "Shipping Department" or "ETC" as the sender, and not LUVOQA.
Orders process and ship within 1-2 business days, and are typically delivered to customers within 2-7 days, depending on the chosen shipping method. Please note that orders shipping to Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands may require more time for delivery.
LUVOQA currently ships to the United States only.