Shopping

What is LUVOQA?

LUVOQA is an online boutique that sells body safe sex toys for everybody (and every body). Our product team curates the best items from top brands so you can shop assured that you are choosing from well-reviewed, award-winning, and only body safe products.

 

What do you mean by "body safe sex toys"?

The sale and production of sex toys in the United States is unregulated. As a result, there are many common items on the market that are potentially or definitively unsafe for humans.

LUVOQA is one of the few retailers committed to selling only body safe and non-toxic sex toys and lubricants. We meet and exceed industry safety standards. Learn more about our rigorous Commitment to Body Safe Sex Toys.

 

I’m a first-time buyer or beginner. Can you help me?

Yes. Of course. We would be happy to help you choose your first or next item. Please contact customer service.

 

Do you have a brick and mortar location?

No. LUVOQA does not have a brick and mortar location or physical storefront.

 

Placing an Order

How old do I have to be to place an order?

You must be at least 18 years old in order to place an order. 

LUVOQA may cancel any purchase without being liable for damages or costs if we have reason to believe that you are under 18 years old, per our Terms of Service.

 

What payment methods do you accept?

LUVOQA currently accepts Visa, MasterCard, American Express, and Discover credit, debit, and prepaid gift cards, as well as Apple Pay.

 

Do you accept international credit cards?

Yes. LUVOQA accepts international Visa, MasterCard, American Express, and Discover credit cards. Orders placed using an international credit card may take up to 3 days to finalize before being processed.

 

Do you accept virtual, single-use credit cards?

Yes. LUVOQA accepts virtual, single-use credit cards from websites such as Privacy and Entropay.

 

Do you accept Apple Store Gift Cards?

Yes. LUVOQA accepts Apple Store Gift Cards. You will need to redeem your Apple Store Gift Card using the Apple Wallet app on your iPad or iPhone. Once this is done, you should be able to place an order using Apple Pay.

 

Do you accept other gift cards?

No. Not directly. But you can exchange your other gift card for an Apple Store Gift Card through Cardpool and similar websites.

 

Do you accept Bitcoin?

No. Not directly. But you can pay for your order using a Bitcoin to dollars Visa debit card, such as BitPay Card.

 

Is it safe to use my card on your website?

Yes. It is safe for you to use your card on this website. LUVOQA is PCI-DSS compliant and SSL enabled. All of the payment data you submit during checkout is encrypted and secure.

 

How will the charge appear on my card statement?

Your card statement will not show LUVOQA or products purchased. Instead, charges will appear on your statement under the name of our parent company, "NUBAIRE & CO".

 

Do you collect sales tax?

LUVOQA only collects sales tax for orders that ship to addresses within New York State (as LUVOQA is based in New York City).

 

Shipping and Delivery

Do you offer free shipping?

Yes. LUVOQA offers free, discreet ground shipping on all orders.

 

Is shipping discreet?

Yes. Shipping is discreet. All orders ship in plain, unmarked boxes listing "Shipping Department" or "ETC" as the sender, and not LUVOQA.

 

Can I ship my order to a PO box?

Yes. You can ship your order to a PO box. All such orders must ship through USPS.

 

Can I ship my order to an APO/FPO/DPO address?

Yes. You can ship your order to an APO/FPO/DPO address. All such orders must ship through USPS. Orders shipping to an APO/FPO/DPO address will require more time for delivery.

 

Can I ship my order to Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands?

Yes. You can ship your order to Alaska, Hawaii, Puerto Rico, Guam, or the US Virgin Islands. All such orders must ship through USPS. Orders shipping to these states and territories will require more time for delivery.

 

Do you offer international shipping?

No. Not directly. But you can ship your order to a package consolidation and international forwarding service, such as MyUS, ShopUSA, or Shipito. Certain terms and conditions apply.

Before shipping to a consolidation/forwarding service, please review our Privacy & Shipping Policy.

 

Can I ship my order to a forwarding service?

Yes. You can ship your order to a package consolidation and international forwarding service, such as MyUS, ShopUSA, or Shipito. Certain terms and conditions apply.

Before shipping to a consolidation/forwarding service, please review our Privacy & Shipping Policy.

 

Can I track my order once it has shipped?

Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking number and carrier information.

 

Can I modify my order?

Yes. Under certain conditions. If an order has yet to process, you can contact customer service to modify your order. LUVOQA typically processes orders within 24 business hours. Once an order has processed, we are unable to modify your order.

 

Can I cancel my order?

Yes. Under certain conditions. If an order has yet to process, you can contact customer service to cancel your order. LUVOQA typically processes orders within 24 business hours. Once an order has processed, we are unable to cancel your order.

 

Returns and Exchanges

I don't like my purchase. Can I return it for a refund?

No. Due to the intimate nature of the products sold on this website, and in order to ensure that all of our customers receive only new, unopened items, LUVOQA does not accept returns for reasons of dissatisfaction and we are unable to issue refunds.

 

My purchase has a defect. Can I exchange it?

Yes. Under certain conditions. In the unusual event that an item has a manufacturing defect, please first contact the manufacturer directly to make a warranty claim and seek an exchange.

If an item has a manufacturing defect and the manufacturer does not offer a warranty on the item, you may request a return authorization in order to obtain a same replacement item or equivalent store credit from LUVOQA. We are unable to issue refunds. Please review our Return Policy.

 

Further questions? Please contact customer service.